Last updated: 25 July 2025
These Terms of Use (the “Terms”) are a legal agreement between you (“you” or “User”) and SenseFlow, Inc., a Delaware corporation (“SenseFlow,” “we,” “our,” or “us”). They govern your access to and use of our websites (including senseflow.io and app.senseflow.io) and any related products, software, or services we provide (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
SenseFlow offers cloud-based communication and calling tools together with related features (such as call history, recordings, and transcripts). We may add, modify, or retire features at any time.
By using the Services, you agree to be bound by these Terms. These Terms expressly supersede and replace any prior agreements or understandings—written or oral—relating to the Services.
If your plan is subject to fees, you agree to pay all amounts due—plus applicable taxes—in accordance with the pricing and payment terms presented when you order the Services.
You agree not to use the Services for any unlawful purpose or in any way that violates local, state, national, or international law. Prohibited uses include, but are not limited to:
SenseFlow may suspend or terminate your access, or remove content, if we reasonably believe you have violated this section.
“User Content” means any data, audio, text, or other material you submit, upload, record, or otherwise provide through the Services (including call recordings and transcripts).
We may remove or disable User Content that we reasonably believe violates these Terms or applicable law.
The Services (excluding your User Content) and all related intellectual‑property rights are owned by SenseFlow or our licensors. Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable licence to access and use the Services for your internal business purposes.
You may not copy, modify, distribute, sell, or lease any part of the Services, nor reverse‑engineer or attempt to extract source code, except to the extent such restrictions are prohibited by law or we have given you written permission.
The Services may integrate with, or depend on, third‑party products or services. Those third‑party services are governed by their own terms and privacy policies. We do not control and are not responsible for third‑party services.
Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal data. By using the Services, you consent to our data practices as described in that policy.
We may offer features labelled alpha, beta, preview, or otherwise pre‑release. Such features are provided for evaluation only, may be changed or discontinued at any time, and are provided “as is.”
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES—EXPRESS OR IMPLIED—INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SENSEFLOW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, REVENUE, OR DATA), EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE AMOUNTS YOU PAID US (IF ANY) FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY; IN THOSE CASES, THE ABOVE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED.
You will indemnify and hold harmless SenseFlow and its affiliates (including their officers, directors, employees, and agents) from and against any third‑party claims arising out of your use of the Services or violation of these Terms, including reasonable attorneys' fees and costs.
You may discontinue use of the Services at any time.
We reserve the right, at our sole discretion, to suspend or terminate the Services or your account—wholly or partially—at any time, with or without notice, for any reason or no reason, including (without limitation):
Upon termination or suspension:
Sections that by their nature should survive termination—including ownership provisions, warranty disclaimers, indemnities, and limitations of liability—will survive.
We may update these Terms from time to time. We will post the revised Terms and update the “Last updated” date. Material changes will be highlighted on the website or via email where practical. Continued use after changes means you accept the updated Terms.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict‑of‑law rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction and venue.
You must comply with all applicable export‑control and sanctions laws. You represent that you are not located in, or a resident of, any country embargoed by the United States or listed on any U.S. government list of prohibited or restricted parties.
If any provision of these Terms is found unenforceable, it will be severed, and the remaining provisions will remain in full force. These Terms do not create any agency, partnership, joint venture, or employment relationship. You may not assign these Terms without our consent; we may assign them without restriction.
SenseFlow, Inc.
3 Germay Drive, Unit 4
Wilmington, DE 19804, USA
Email: call-me-maybe@senseflow.io
Short version: Use SenseFlow lawfully, don't break stuff, and make sure you have consent to record calls. We provide the Services “as is” and limit our liability. If there's a dispute, Delaware law applies. Reach out if anything's unclear.
